Card Atrium Katherine

Privacy Policy

Card Atrium Katherine respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and store personal information when you visit our venue, use our website, or engage with our offline poker and restaurant services.

  • The policy applies to all visitors, customers, and users of Card Atrium Katherine.
  • By using our services or providing personal information, you agree to the practices described in this policy.

Effective date: 20 September 2026

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you interact with us, such as when you make a reservation, join our poker nights, or contact us.

  • Name, email address, phone number, and postal address.
  • Reservation details including date, time, and number of guests.
  • Payment information for restaurant or event bookings, processed securely.
  • Any other information you choose to provide in communications.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information about your device and browsing activity.

  • IP address, browser type, operating system, and referring URLs.
  • Pages viewed, time spent on pages, and other usage statistics.
  • Cookies and similar technologies as described in our Cookie Policy.

Information from Third Parties

We may receive personal information about you from third parties, such as booking platforms or social media, where you have consented to such sharing. Reservation platforms may share your name and contact details, and social media interactions may provide public profile information. We only use this information for the purposes described in this policy.

How We Use Your Information

Primary Purposes

We use your personal information to provide and improve our offline poker and restaurant services.

  • To process reservations and bookings for poker tables and dining.
  • To communicate with you about your bookings, events, and promotions.
  • To respond to enquiries and provide customer support.
  • To manage our loyalty programs or special offers, if any.

Secondary Purposes

We may also use your information for related purposes that you would reasonably expect.

  • To improve our website and services through analytics.
  • To send you marketing communications if you have opted in.
  • To comply with legal obligations and protect our rights.

Disclosure of Personal Information

Third-Party Service Providers

We may disclose your personal information to trusted third-party service providers who assist us in operating our business.

  • Payment processors for secure transactions.
  • Booking and reservation platforms.
  • IT and website hosting providers.
  • Marketing and analytics services, only with your consent where required.

Legal and Safety Disclosures

We may disclose personal information if required by law or to protect the rights, property, or safety of Card Atrium Katherine, our customers, or others. This includes compliance with legal processes or government requests, prevention of fraud or illegal activities, and enforcement of our terms and conditions.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Data Storage, Security, and Retention

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

  • Personal information is stored on secure servers with restricted access.
  • We use encryption and other security measures for online transactions.
  • Access to personal information is limited to authorized personnel only.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

  • Reservation records are kept for a reasonable period for business and legal purposes.
  • Marketing preferences are retained until you opt out.
  • When no longer needed, personal information is securely destroyed or de-identified.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

  • Requests can be made using the contact details below.
  • We will respond within a reasonable timeframe, usually 30 days.
  • We may need to verify your identity before providing access.

Marketing Opt-Out

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly. Opt-out requests are processed promptly, although transactional communications about your bookings may still be sent.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. We take all privacy complaints seriously and will investigate promptly.

Changes to This Policy and Contact

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the effective date noted at the top. Material changes will be highlighted on this page, and continued use of our services after changes constitutes acceptance.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us using the details below.

Email: [email protected] Phone: +61 402 758 194 Address: 25 Mort Street, Braddon ACT 2612, Australia